Privacy Policy

1. Introduction

GetBaliSIM ("we", "our", "us") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you use our website and services.

2. Information We Collect

We collect the following information when you place an order:

Package & eSIM Orders

• Full name
• Email address
• WhatsApp phone number
• Delivery details (hotel/villa name, address, contact phone, preferred delivery time) — for physical SIM card orders only

Data Top-Up Orders

• Phone number to top up
• Email address (optional)

Reviews

• Name
• Country
• Review text and rating

Automatically Collected

• Basic website analytics (page views, referral source) — no personally identifiable tracking

3. How We Use Your Information

We use your personal information solely to:

• Process and fulfill your order
• Deliver your eSIM QR code or physical SIM card
• Contact you via WhatsApp regarding your order status
• Process data top-ups to the specified phone number
• Display approved reviews on our website
• Improve our services

We do not use your information for marketing emails, advertising, or profiling unless you explicitly opt in.

4. Payment Information

All payments are processed through PayPal. We do not store your credit card details, bank account information, or PayPal login credentials. Payment data is handled entirely by PayPal in accordance with their Privacy Policy.

5. Data Storage & Security

• Your order data is stored securely in our database (hosted by Supabase) with row-level security and encrypted connections.
• We use HTTPS encryption for all data transmitted between your browser and our servers.
• Access to customer data is restricted to authorized team members only.
• We retain order data for accounting and customer support purposes. You may request deletion at any time.

6. Third-Party Services

We use the following third-party services to operate:

• PayPal — payment processing
• Supabase — database hosting
• Vercel — website hosting
• Telegram — internal order notifications (your data is not shared with Telegram users outside our team)
• Google Analytics — website traffic and usage analytics. Google may use cookies to collect anonymised data. See Google's Privacy Policy.
• Google Ads — conversion tracking to measure the effectiveness of our advertising campaigns. No personal data is shared.

We do not sell, rent, or share your personal information with any other third parties.

7. Cookies

Our website uses the following cookies:

• Essential cookies — required for the site to function (e.g., PayPal checkout)
• Analytics cookies — used by Google Analytics to collect anonymised data about how visitors use our site. No personally identifiable information is collected.
• Advertising cookies — used by Google Ads to track conversions from our ad campaigns.

You can disable cookies in your browser settings at any time, though this may affect some site functionality.

8. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — request that we delete your personal data
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at hello@getbalisim.com or via WhatsApp.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• WhatsApp: via the chat button on our website
• Email: hello@getbalisim.com